Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, and in its original packaging.

To request a return:

1 - Log in to your customer account

2 - Select the order you wish to return

3 - Click the "Request a Return" button

4 - Select a reason for the return and confirm

Please note that returns must be sent to the following address: 

Maison de la soie

183 rue d'Ayous

64121 Serres-Castet

If your return is accepted, we will send you instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at support@maisondelasoie.com.

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless there is a valid reason.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it.

Exceptions or Non-Returnable Items Unfortunately, we do not accept returns of gift cards or custom-made products.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for a new item.

Refunds
We’ll notify you as soon as we’ve received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you’ll automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.