If you wish to cancel or modify your order, we invite you to contact us as quickly as possible either by telephone on +335 54 54 66 21, or by contact form.

If your order has not been shipped yet, we may cancel or modify your order directly.

If your order has already been shipped, simply refuse the package so that it can be returned to us as quickly as possible.

If you have received your package, you will need to request a return using our withdrawal form.

When your order is taken into account, you will receive a confirmation email. If you have not received anything, please first check your spam emails, then go to your customer account and click on “My order history and details”. If your order is validated, it will appear in “Payment accepted” status. Otherwise it will appear as “Payment error”. If this is the case, we invite you to try again using another payment method. If the problem persists, you can contact us by telephone on +335 54 54 66 21 or by using the contact form .

Orders are shipped within 24 working hours. You will receive a tracking link as soon as your package has been prepared.

In your account, click on “My order history and details”. You can access all your orders, their status and the Colissimo tracking link as soon as your package has been shipped

Your invoice is automatically sent by email as an attachment to the order summary.

If you have not received an order summary, please check your spam emails.

If you have not received anything, it is possible that your email address is incorrect or that a technical problem has occurred. In this case, we invite you to contact us by telephone on +335 54 54 66 21 or by using the contact form.

You have placed several orders that you would like to combine into a single shipment. We invite you to contact us before shipping your package. We will be able to make only one shipment.

To use a promo code, go to your cart. Click on “Have a promo code?”. Enter your code in the box that appears and click “Add”. If the code is not active, you will then receive the following error message “This voucher does not exist”. If the coupon has already been used “This voucher has already been used” appears.

You will find gift ideas for all occasions on our website. You can offer silk and have it delivered directly to the person concerned. When confirming your order, simply click on “+ add a new address” and enter their address.

Don’t worry, we never put invoice in the packages. The invoice is only sent by email to the account holder. Plus, it’s better for the planet.

Of course, our Customer Service is at your complete disposal on +335 54 54 66 21 from Monday to Friday from 9 a.m. to 3 p.m. If we are not available, we will call you back as soon as possible.

Do you own a cosmetics store, a hairdressing salon, a beauty salon or even a SPA? You can create your retailer account and benefit from preferential rates and advantageous conditions. Visit the retailer space to find out more know more.