Delivery & returns

Order processing

All of the items we carry are already in our warehouses. If the product you desire is temporarily out-of-stock, shipping times are clearly indicated on item's page.


Your order is processed without delay as soon as the payment has been confirmed by your bank (or as soon as your payment has been received if you have chosen to pay by cheque or bank transfer).

From Monday to Friday inclusive:

- all orders placed before 12 am are normally prepared and shipped the same day,
- all orders placed after 12 am are prepared and either shipped the same day or shipped the following day,

During weekends and on bank holidays:
- your order will be prepared and shipped on Monday; orders placed on a bank holiday will be prepared and shipped on the next following working day.


Shipping

Very serious shipping partners keep your orders in good hands !


Depending on shipping time preferences, we can offer you a variety of carriers. However, most orders are sent with Colissimo which is the standard delivery option on our website. Moreover, Colissimo offers the lowest flat rates in France !


Shipping costs depend on the parcel's weight. They will be clearly specified before you confirm your order. All you need to do is indicate the country the parcel has to be shipped to and you'll get an instant quote. 


We offer super-low shipping costs. For example, if you choose the Colissimo standard delivery (France), shipping is free if your order exceeds 50 €.


Please check the carrier tracking number you've received by email to see where your order is in real-time.

CountryShipping costDeliveryVAT
Metropolitan France, Corsica,
Andorra, Monaco
4.99 €
Free > 50 €
2 working days Included in price shown
United- Kingdom, Belgium, Germany, Luxembourg, Netherlands

7.99 €
Free > 50 €
2 working days Included in price shown
Europe from 9.99 €
Free > 100 €
Approx 2-4 working days Included in price shown
Switzerland, Norway

from 8.99 €
Free > 50 €
Approx 2-4 working days Not VAT will be charged
Canada, United States, Japan, Russia 99.99 € - Free > 500€

Approx 4-8 working days Not VAT will be charged

Tax doesn't apply if you live outside of European Union, or in the French overseas 'departement' and territories including Mayotte and Saint-Pierre et Miquelon. So, if your country is eligible, indicate your shipping preferences in your account settings and VAT will be automatically excluded from all prices indicated on the website.  

We wish to remind you that importing goods in your country can make you eligible to import tax. Make sure to respect your country's laws and regulations regarding customs.


Returns

We hope that you are delighted with your purchase, but because it's natural to make mistakes and one should always be able to change his/her mind, you have 14 days after receiving your order to inform us that you wish to return it, and 14 more days to send it back once you've requested a return procedure. 

This is how it works :
1 - fill the Return form  ;
2-  Send your order back (you have 14 days once you've requested a return procedure).

Whether you wish an exchange or reimbursement, we'll honor your request in a timely manner. 

For exchanges : You'll receive the new product as soon as we are delivered the one you return to us.

For reimbursements : We reimburse your purchase as well as the shipping costs (lowest standard shipping rate indicated on our website). Reimbursements use the same payment method you chose as you placed your order (unless otherwise specified by you) and take from 72 hours to 14 days.

Please note : According to our Returns policy, returned products must be in their original packaging and in resalable condition. We cannot accept  returns that seem to have been used or mishandled, this condition preventing them from being sold. According to French Consumer Laws and art.7 of our General Terms and Conditions, there is no possible "cooling-off period" nor rights to cancel orders when products are sold by the metre/yard, customized or specifically prepared to suit the customer's needs (Special orders). Return shipping fees are at your expense.